Privacy Policy

Last updated: 2026-07-01

1. Introduction

Welcome to Lunchbox Buddy. This Privacy Policy sets out how Lunchbox Buddy uses and protects any information that you give us when you use this website and our services. We are committed to complying with the Protection of Personal Information Act (POPIA).

2. Information We Collect

We may collect the following information:

  • Parent/Guardian name and contact information (phone number, email address)
  • Delivery address (suburb, physical address)
  • Order details and preferences
  • Information relevant to customer surveys and/or offers

3. Why We Collect This Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Order fulfilment and delivery route planning.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

4. How We Process Data via WhatsApp

We process checkout and order communications via WhatsApp. By using our service and placing an order via WhatsApp, you consent to your order details, name, and phone number being processed through the WhatsApp platform in accordance with their privacy terms, and ours.

5. Security and Storage

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and via WhatsApp.

6. How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. We use cookies to analyse web traffic and tailor operations to your needs. Please refer to our Cookie Policy for more details.

7. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Submit a complaint to the Information Regulator.

8. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us: