Frequently Asked Questions

Lunchbox Buddy is a convenient, monthly subscription service based in Pretoria that provides 20 pre-packed, non-perishable snack items for your child's school lunchbox. We aim to make your mornings easier by taking care of the snacks so you only need to add the fresh items.

No, Lunchbox Buddy is designed to be the snack component of the lunchbox. We recommend parents add fresh items such as a sandwich, fresh fruit, or yoghurt to complete the meal.

Each standard or premium box contains 40 carefully selected snack items, which provides exactly two items per school day for 20 days.

Yes, one box is designed to cover the snack portion of a lunchbox for one child for 20 school days (a typical school month).

If you have two children, you will need to order two boxes. You can choose to mix and match (e.g., one Standard Box and one Premium Box) depending on their preferences.

The Standard Box offers high-quality, everyday favourite snacks that children love. The Premium Box includes more artisanal, health-focused, and premium brands for those looking for slightly more specialised snack options.

No, drinks are not included in the main boxes. However, we offer an optional 20-Day Juice Add-on which can be purchased alongside any box.

Yes, the 20-Day Juice Add-on can be added to both the Standard and Premium boxes during the ordering process.

One juice add-on contains 20 juice boxes, which provides one drink per day for one child over 20 school days.

Our boxes typically include a mix of baked goods, dried fruit, popcorn, pretzels, crackers, cereal bars, and similar non-perishable snack items.

While we stick to high-quality brands, the specific items may rotate periodically to ensure variety and keep the lunchbox exciting for your child.

Yes, for freshness and hygiene, all snack items included in our boxes are individually sealed.

No, the 20-Day Juice Add-on is exclusively available as an extra item for customers purchasing a Standard or Premium snack box.

While younger children can enjoy the snacks, the portion sizes and variety are specifically designed for primary school children aged 6 to 13.

The boxes are primarily curated for primary school learners. High-school learners may find the portions too small, though they can certainly still enjoy the snacks.

We currently deliver to selected areas within Pretoria, South Africa.

Yes! We charge a flat delivery fee of R20 per delivery address within our active zones.

No, the R20 delivery fee is charged per address, not per box. If you order multiple boxes to the same home, you still only pay R20.

If we do not yet deliver to your suburb, you will be placed on a waitlist. We are continuously expanding our routes and will notify you as soon as your area becomes active.

Deliveries are scheduled based on our route planning for your specific area. We will communicate the exact delivery date to you well in advance.

Unfortunately, no. Because we use a route-based delivery system to keep delivery costs so low (R20), we cannot guarantee an exact delivery time. We will provide an estimated window on the day.

You begin by selecting your items and entering your details on our website. Upon checkout, you will be seamlessly redirected to WhatsApp to confirm your details with our team.

For Phase 1 of our launch, we are managing orders via WhatsApp to ensure a personalised touch, verify delivery routes accurately, and provide excellent direct support.

No. Your order is only confirmed once our team responds on WhatsApp, verifies your delivery address, and provides the final payment details.

Yes, absolutely! Currently, all orders act as a once-off purchase unless you specifically request otherwise.

No, we do not currently store card details or process automatic recurring deductions. You will manually approve payment for each box.

When we introduce automatic recurring payments in Phase 2, we will notify all existing customers. You will have to explicitly opt-in; no one will be automatically converted without permission.

You will be prompted to make payment via EFT or a secure payment link after our team confirms your order and delivery details on WhatsApp.

Currently, we accept Electronic Funds Transfer (EFT) and secure card payments via a payment link sent by our team.

Our boxes are not allergen-free. They are packed in a facility that handles various ingredients. We strongly advise parents to check the labels on individual items before packing them if their child has severe allergies.

We cannot guarantee a completely nut-free environment or box, as many products may be manufactured in facilities that process nuts. Please exercise caution if your child has a severe nut allergy.

Currently, you can select from four general preference profiles during ordering, helping us tailor the snack variety slightly towards your child's tastes.

We communicate our delivery schedules clearly around school holidays. You will have the option to pause your delivery or receive a box for holiday snacking.

If any item arrives damaged, please take a photo and contact our support team via WhatsApp immediately. We will arrange a replacement or credit.

Our packing process is rigorous, but human errors can occur. Please contact us on WhatsApp, and we will promptly resolve the issue.

All items are non-perishable. We recommend storing the box in a cool, dry place out of direct sunlight.

The quickest and easiest way to reach us is via WhatsApp on our official business number. You can also use the contact form on our website.